Shopping & Browsing
When can I shop online at PepBoys.com?
PepBoys.com is available 24 hours, 7 days a week for your automotive shopping needs.
How do I find items on PepBoys.com?
Simply click on our Shop Online tab or enter a keyword or part number into our search bar at the top each page to begin browsing our online products.
Why do you need my zip code?
Product availability varies by location. Entering your zip code and selecting your local store allows PepBoys.com to provide you with detailed availability for your products.
Why do you need my vehicle information?
Pep Boys wants to help you get the right part for your vehicle. Many of our vehicle specific items ask for vehicle information in order to show you parts meant to fit your vehicle requirements.
I don't see the product that I am looking for online, who should I call to see if you carry a product?
For any inquiries regarding products, please call you local store for information. Click here to find your local store and additional store information.
If I add an item to my cart will it be saved for future purchases?
Items added to your shopping cart will remain available up to 30 days as long as the item continues to have available inventory and your computer's cookies have not been cleared. For more information on cookies, please click here. Items that become out of stock may be removed or the expected pick up in-store date may change. Prices reflected when items are initially added to your cart may change over time.
Are promotions based on a specific time zone?
Yes. All promotions on PepBoys.com are based on Eastern Standard Time.
Pick Up In-Store
Are there any limitations on the number of items you can have in an order?
For most products there are no limitations on the number of items per order typically. However, there may be specific promotions or offers that have limit per person requirements. Our TreadSmart Tire orders require installation of all online ordered tires and have quantity requirements due to liability. For detailed information about TreadSmart order requirements please click here.
Is there a limit of the quantity of an item you can add to your cart?
You can add up to 30 units of a particular item to your cart in an order as long as the product availability for the selected Pep Boys location will allow such.
Why do you need my zip code?
Product availability varies by location for online pick up in store orders. Entering your zip code and selecting your local store allows PepBoys.com to provide you with detailed availability for your products.
What credit cards does PepBoys.com accept?
PepBoys.com accepts Visa, MasterCard, Discover and American Express. We do not presently accept personal checks, PayPal, Pep Boys Synchrony Car Care Credit Card or Pep Boys Gift Cards as payment for online orders. Please continue to check back often as we are constantly making improvements to our site and may offer these forms as payment in the future.
Can I use a Non-US credit card for online orders at PepBoys.com?
While customers with a Non-US credit card can make purchases any time at a Pep Boys store with a valid ID, online orders at PepBoys.com cannot be placed using a Non-US credit card. Presently, online orders can only be placed with a credit card that has an associated US billing address.
When is my credit card charged?
Your credit card is charged at the time of in-store pick up.
How do I know my credit card information is safe with PepBoys.com?
Why was my credit card declined?
For your protection and security, we run each credit card order through an authorization process before any amount is charged to the card to prevent unauthorized purchases. Sometimes a credit card may be declined due to various reasons. Credit cards are sometimes declined because the customer's information doesn't match what the credit card company has on file. This is often due to a simple clerical error or mistyping. If your card has been declined during the online checkout process, you will receive error message asking you to correct any errors or call Customer Service. You may need to contact your credit card company for more specific details on why your card was declined.
Can I use a Pep Boys Gift Card as payment for my online order?
Presently, Pep Boys Gift Cards are not available to be used towards online order payments.
If I cancel my order will my credit card still be charged?
We charge your credit card for online pick up in store orders when you come in to pick up your order at your selected store. Your credit card will not be charged for the order and all items returned to stock when an order is cancelled.
Pricing, Discounts & Sales Tax
What is Pep Boys Price Match Guarantee?
Pep Boys Does Everything For Less!™ We guarantee our everyday competitive price and promise to beat any competitor's current local advertised price on merchandise, tires, and service. Click here to read more about our Price Match Guarantee.
Can I get my military, senior citizen, or associate discount with an online order?
Presently PepBoys.com cannot process military, senior citizen, or associate discounts during the checkout process for an in-store order. However, our in-store associates would be glad to discount your in-store order appropriately when you pick up your order with a valid military or associate ID or photo ID.
Does PepBoys.com charge sales tax for my online order?
Yes. Pep Boys charges sales tax as required by law for all orders. Sales tax is based on your selected store location.
Is the sales tax on my order refundable?
In some states, sales tax is non-refundable without a receipt, or after a state-specified time period. If your purchase was made in one of these states the refund of any sales tax you paid will be in accordance with applicable state law.
What are Core Charges?
Core Charges are often mandated by state legislature to encourage the return of used parts for remanufacturing purposes. The sale of certain car parts involves the price of the part itself plus the additional charge. If the part you are purchasing contains a component that is recyclable, a Core Charge may be applied to your order. The Core Charge is applied, similar to a deposit, when the new part is purchased and then refunded back once the used, or malfunctioning, part is brought in for recycling with your receipt.
How do I return a core?
To receive your Core Charge refund bring the original part to any Pep Boys store along with your receipt. Since core charges are regulated by state legislature the actual core charge and taxes on the charge may vary depending on location. The Pep Boys Core Charge presented to you online today with your item is representative of the most common Core Charge.