Pep Boys is serious about the privacy and security of the information with which you entrust us. This privacy statement explains how we use any information collected from you if you browse our Web site, shop at our online store or retail or service locations ('Locations'), participate in our contests or otherwise provide your personal information to us in the course of our business. We may change this policy, so we recommend that you review the terms periodically. Your continued use of our Locations constitutes acceptance of the revisions. If you participate in a Pep Boys loyalty program, please see the applicable program documents for additional information that may apply. This Privacy Policy does not apply to information collected with respect to our Pep Boys branded credit cards; you can learn about the privacy practices and terms relating to those cards through https://www.pepboys.com/pep-boys-credit-card. If you have questions or issues regarding our privacy policy or its application, please contact us at contactus@pepboys.com or call 1-800-PEP-BOYS (737-2697).
We separately maintain a Privacy Policy with regard to our employees and applicants which is made available to them.
Registration
In order to get the most out of our Web site, guests are encouraged to first complete a Pep Boys online account registration form. During registration, a visitor is required to provide his or her contact information, such as name and e-mail address, shipping and billing information if placing an order, and vehicle information. This information is used to create a personal account for the visitor and to contact the online account holder regarding Pep Boys' products and services. Pep Boys online account holders receive updates via e-mail or text messages regarding the status of their orders, as they flow through the delivery process or the status of their vehicle during the service process. If you choose to check out as a guest the information you enter will be used for the purposes of that order, but will not be saved on our Web site and you will have to re-enter it every time you use guest checkout.
Order and Transactions
We request information from the guests using our online order form and at our Locations when providing services. A guest may be required to provide contact information, such as name, shipping and billing address and e-mail address and for billing purposes, financial information, such as credit or charge card number, expiration date and card verification code to complete a transaction or provide services to them. If we have trouble processing an order, this contact information is used to get in touch with the guest. We may also use your phone number to identify your order or return in our system or on the return mailing label. You may create an online account during the ordering process, but you are not required to do so. We communicate with the guest to provide requested services and with regard to issues relating to their account via e-mail or phone. We also may use your information to communicate with you regarding the status of your order or other transaction details. We may provide guests to our Locations with opportunities to participate in programs operated by third parties; guests will not be required to participate in such programs, and should guests choose to do so the collection and use of their personal information will be subject to any privacy policy or disclosures made by the third party.
Careers
We may provide you with opportunities to learn about and pursue career opportunities with Pep Boys. We may ask you to provide information regarding your education, work history and other subjects to assist us in evaluating your interest and following up with you, including your name, physical and e-mail address and other contact information. You may submit the information you wish us to consider, and your provision of that information is your consent for us to receive and use the information to consider your interest in employment with Pep Boys. Information you submit to us in connection with your interest in pursuing possible career opportunities with Pep Boys will be provided to Pep Boys employees who manage and handle human resources and employment functions for the company and to third parties that provide employment, hiring, onboarding, human resources and related services. We also may be required to disclose this information to comply with applicable laws and regulations and legal requests for your information.
Security
We want our guests to feel confident when they use our Web site and trust us with their personal information. We take commercially reasonable and appropriate precautions to protect our guests' personal information both online and offline. However, we cannot ensure or warrant the security of information provided to us and guests do so at their own risk.
Guests may choose to create a user name and password in order to complete the Pep Boys online registration process, or make an appointment or purchase. Please keep this information confidential and do not share it with anyone or allow anyone else to use your name, password or other credentials to communicate with us.
If you have any questions about the security of your information, please contact us at contactus@pepboys.com or call 1-800-PEP-BOYS (737-2697).
Information Collection and Use
We are the sole owner of the information collected at our Locations, on our Web site or contests in which you participate. We will not sell, share or rent this information to others in ways different from what is disclosed in this Privacy Policy. Unless otherwise specifically disclosed in this Privacy Policy, we do not sell nor share your personal information as those terms currently are defined by applicable law, although we do provide your information to businesses that assist us in providing services to you. We collect information from our guests at several different locations in our Web site, through contests in various media and at our Locations. We use this information to provide products and services and support our business functions, for marketing and promotional purposes and for purposes of monitoring or improving the use of and satisfaction with our Web site, to provide you with offers and promotions tailored to your preferences or location, or as otherwise set forth in this Privacy Policy. We use the financial account and payment information only as necessary to process and fulfill your transactions with us.
If you provide us with your email address, we may use this information to send you electronic copies of your receipt, marketing emails and other emails about products and services offered by Pep Boys in accordance with applicable law. You may opt out of marketing emails at any time by following the unsubscribe link in the email or any other method explained in this Privacy Policy.
Promotions, Surveys, Contests and User Generated Content
From time-to-time, we may request information from guests via sale announcements, surveys, contests, ratings, reviews or other guest-generated content. Participation in those activities is completely voluntary and therefore, the guest has a choice whether to disclose this information. Information requested may include contact information, such as name and shipping address, email, and demographic information, such as ZIP code and age information.
Cookies, Pixels and Web Beacons
A cookie is a piece of data that contains information about the guest's visit to our Web site and is stored in the guest's Web browser. Cookies are used on the site to identify the guest, store the guest’s browsing experience, record selections made on the website, store vehicle information and otherwise capture the guest’s visit to the site. Once a guest closes the Web browser, the cookies are stored for up to 30 days. With a cookie from our Web site, the guest may not have to login with a guest name and password more than once per visit, thereby saving time while on our Web site. If a guest rejects cookies from our Web site, the guest may still use our Web site, but may have to re-enter certain information, such as guest name, password, favorite store or vehicle information. If a guest is able to and rejects the cookies, the guest may not be able to login. Without logging in, the guest will still be able to access our Web site, but will not have access to certain parts of the Web site. Cookies may also enable us to track and target the interests of our guests to enhance their experience each time they visit our Web site.
Certain pages may contain web beacons, pixels or tags, for our internal use to obtain information regarding your IP address, state and zip code of your IP address, browser type, URL of the viewed page and the time of viewing when you view a page that contains a beacon, pixel or tag. We also partner with third parties that may view this data or place 'beacons', pixels or tags on our site to assist us with tracking the efficacy of our website, for the third party to provide you with information, advertisements, and offers that may be of interest to you based upon your visit to our site, as well as marketing efforts relating to other products and services we offer, or to determine how guests use our Web site. To opt out of aggregation and analysis of data collected by our third party, Adobe Analytics.
Log Files
We use IP addresses to analyze trends, administer the Web site, track guests' movements and gather broad demographic information for aggregated use, including operating systems, browser information and referring and subsequent sites. Such information is not linked to personally identifiable information. Cookies and log files may be placed or tracked by our Web-analytics providers.
Interest-Based or Online Behavioral Advertising (OBA)
We may use information that we or third party advertising companies collect from you or from your visit to our site, including through such features as tags, pixels and similar code, to display ads tailored to you on our website or on third party websites based on how you shop or behave online. If you would like to opt-out of online behavioral advertising, please click http://optout.networkadvertising.org/ or http://optout.aboutads.info/. In addition. the Network Advertising Initiative (NAI) maintains a site with tools and instructions for how to opt out of Targeted advertising by NAI member companies. To opt out of Targeted advertising by GetConversionData and other NAI member companies, please visit: https://optout.networkadvertising.org
If you opt-out, you may continue to see or receive online advertising from us; however, these ads may not be as relevant to you.
Do Not Track Requests
Our website does not currently recognize or respond to Do Not Track Requests. Therefore, even if your browser sends pepboys.com such request we may still track your behavior through cookies and web beacons as set forth in this privacy policy. We will continue to evaluate such request signals to determine if we are able to recognize and respond to them.
Social Media
PepBoys.com includes social media features, such as Facebook, YouTube, Instagram, Pinterest, and Twitter widgets. These features may collect information about your IP address and your browsing history, and they may set a cookie, beacon, pixel or tag or similar item to make sure their features functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
QR Codes
We may use QR codes for promotions, contests, special events, or other offers. Scanning one of our QR codes may initiate an invitation on your mobile device to join our mailing list. To sign up, we ask you for certain information including your name, mailing address, email address, telephone numbers.
E-mail a Friend
If a guest elects to use our referral service for informing a friend about our online store, we ask the guest for the friend's name and e-mail address. We will automatically send the friend a one-time e-mail inviting the friend to visit the Web site. We do not retain information on your friend.
Store Finder Feature
When you use our Store Finder feature we gather location about where you are when using that feature, information that commonly is referred to as geolocation data. We use that information to assist you in locating a retail location, and in providing promotions and pricing offers.
Mobile Messaging
You can sign up to receive communications about our products and services via a mobile device. If you utilize this, we may send you recurring communications by text message. We also may send you mobile messages regarding the status of an order or vehicle service. You can opt out of receiving these communications by texting 'STOP' to 737269, emailing us at contactus@pepboys.com or calling 1-800-PEP-BOYS (737-2697). Standard text rates for your individual cellular contract may apply. We are not responsible for costs imposed by your carrier.
Chat Features
We operate chat and similar interactive features on our websites to assist you in learning about us and our products and services, and to transact business with us. When you use this feature, we collect and use any information you choose to share with us when you provide it through the chat functionality. Pep Boys uses a third-party provider to receive and respond to your message on behalf of Pep Boys, and that third party also may share your messages with Pep Boys as needed to respond to your message. The third-party provider uses your messages only to conduct your chat, to operate the chat function, and to improve its chat capabilities, and does not make any other use of your messages or disclose them to other parties.
Site and Service Updates
For those guests who have opted to receive e-mail from us, we also send the updates about our products and services. We communicate with the guest to provide requested services and in regards to issues relating to their account via e-mail or phone.
Correction and Updating Personal Information
If your personally identifiable information (such as your physical or email address) changes if you wish to update their preferences or if you no longer desire our services, we will correct, update or remove your that guest's personal data provided to us. That can usually be done through the guest's online account or by contacting us at contactus@pepboys.com or call 1-800-PEP-BOYS (737-2697).
Supplementation of Information
In order for us to properly fulfill our obligations to our guests, it is necessary for us to correct or supplement the information we receive with information from third parties. That information is limited to information about products to be displayed, as part of our electronic catalog and other information that allows us to sell and ship products to consumers, improve our services, and detect and prevent fraud. Guest profiles or other sensitive guest information are not shared as part of that interaction.
International Transfer of Information
Your information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction, including in cloud storage and processing systems, where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please be advised that we transfer Personal Information to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Sharing
We receive and disclose aggregated or depersonalized information with our marketing and business partners as well as service providers relating to user demographics and website interactions. This information is not linked to any personal information that can identify any individual person. We also partner with third parties to provide services to support our business. We use an outside shipping company to ship orders, and one or more processing companies to collect credit card information and bill guests for goods and services, and to monitor for fraud. We use third party service providers for satisfaction ratings and product reviews. We also partner with other third-parties to provide specific services. For example, our Web site is hosted by a third-party, so it may also receive certain information about you. We may share names, credit card information or other personally identifiable information that is necessary for the third party to provide those services. We do not authorize those third-parties or shipping companies to use personally identifiable information, except for the purpose of providing services to us. However, we have no control over the disclosure and use policies, and practices of any of these third parties. They may store your information in locations where they have facilities. We may share your information with our wholly-owned subsidiaries and affiliates or in the event of a corporate merger, acquisition, sale, dissolution or similar event. If we believe we are required by a valid law, rule, regulation or court order to share information about our guests, or if we believe it is necessary to protect the safety or rights of Pep Boys, its associates, customers or third parties, we may do so. We may share non-personal information about your vehicle's service history with our partners.
If you are a commercial account customer and a member of our Varsity Program or Varsity Rewards Program, we may provide your name, address, contact information and other details about your account activity to companies or organizations which are not part of Pep Boys. These companies may use this information to market opportunities or other offers to you. To opt out of sharing your information email varsity@pepboys.com or call 800-247-3430.
Links
Our Web site may contain links to other Web sites. We are not responsible for the privacy practices of such other sites. We encourage our guests to be aware of the Web sites they visit when they leave our Web site and to read the privacy policies of each and every Web site that may collect personally identifiable information. This privacy statement applies solely to information collected on our Web site, as we described herein.
Special Offers
Upon registration, our system sends all new guests a welcoming e-mail to verify password and user name. Registered guests who have not opted out of receiving e-mail from us will receive information about Pep Boys' products, services and promotional events as well as transactional emails.
Correction and Updating Personal Information
If a guest's information changes, such as your address, or you wish to update your preferences or if you no longer desires our services, we will correct, update or remove that guest's personal data provided to us. That can usually be done through the guest's online account or by contacting us at contactus@pepboys.com
General Audience Web Site; Children
Our Web site is a general audience Web site that is not geared towards children. We do not knowingly collect information about children under the age of 16. If you are under the age of 16, do not provide any personal information unless doing so under the direct supervision of a parent or guardian.
Your Rights
You may have additional rights with regard to the information we gather about you. Upon verifiable written request, we will provide to you information regarding the categories of personal information we gather about you, the types of sources from which we obtain the information, the purposes for which the information is gathered, and the types of third parties with which we share or to whom (if any) we sell the information. In addition, upon verifiable request or when required or otherwise appropriate, and within periods (if any) set by applicable law, we will grant you reasonable access to or copies or other compilations of the personally identifiable information that we hold about you provided that you establish to our reasonable satisfaction that you are the person whose personal information is requested. We may deny such access where the denial is permitted by applicable law and every request from an individual will be assessed on a case by case basis. In the event a request is denied, we will notify you regarding the reasons for the denial in writing. Consistent with how your personally identifiable information is maintained in the ordinary course of our business, we will provide the information in an understandable form, and to the extent feasible in a format that permits you to use the information on other systems. We may impose a reasonable charge when a request is made (e.g., for photocopying or postage) to the extent permitted under applicable law. In addition, we will take reasonable steps to permit you to correct or amend personally identifiable information that is demonstrated to be inaccurate or incomplete. We also will delete personal information we have gathered about you when you make a verifiable request that we do so, except to the extent applicable law permits or requires us to maintain that information. We do not process your sensitive personal information as that term is defined by applicable law. To guard against fraudulent requests for access, we will require sufficient information to allow us to confirm the identity of the individual making the request before granting access or deleting the information. We will not discriminate against consumers who exercise their rights under applicable law. However, we may charge different prices or provide a different quality of goods or services if the difference is reasonably related to the value provided by your personal information and may offer financial incentives to an individual for the collection, sale, or deletion of personal information if the individual provides its prior consent to the terms of those incentives.
If you wish to obtain access to or correct, or to direct us to delete, your personal information, you may contact us at 1-800-PEP-BOYS (737-2697) or by completing the form. You may also obtain a printed form of this request at any California Location.
Retention of Your Information
We generally retain your information for as long as necessary to complete and fulfill our transactions with you. We also retain your contact information, purchase and browsing history, and communications with us as long as such information is useful in communicating with you about our products and services. We retain any information related to your potential or actual employment with us while we are considering your employment, during any employment with you, and thereafter as necessary to comply with applicable law and manage our human resources and benefits functions. We retain other information about you as necessary and appropriate to such information and pursuant to our records retention systems or as required by applicable law.
Notification of Changes
Any changes to our Privacy Policy will be posted here. Your continued use of our Locations constitutes acceptance of the changes. We will use information in accordance with the Privacy Policy under which the information was collected.
