Applicable Law and Arbitration Agreement
When you visit this Web site, you are communicating with Pep Boys electronically and you consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Web site. You agree that to the maximum extent permitted by law, all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
Intellectual Property, Feedback
Links to Other Sites
We provide links to other Web sites we think may be of interest to you. However, we do not endorse or control those Web sites and cannot be responsible for the content of those Web sites.
Product Availability, Orders, and Payment
Some of the products and services may not be available to you at all, or at the prices indicated, because of the manner or locations in which the products are distributed, the services are rendered, or due to an error. Prices and availability of products or services are subject to change without notice. Current law requires us to collect all taxes that are applicable, based on the items purchased, the ship to address and/or the location of the selected store for order pickup. If there is no sales tax included on your receipt, this does not relieve you of the sales tax liability on your purchase. In certain states use tax is imposed and must be paid by the purchaser, unless otherwise exempt. Please check your states sales and use tax requirements. At this time we are unable to accept online orders exempt from sales tax via Pep Boys website. Please visit your local Pep Boys location with your proof of exemption to make your exempt in-store purchase.
Pricing is not guaranteed until the checkout process on the Web site is completed. By confirming your purchase at the completion of checkout process on the Web site, you agree to accept and pay for the item(s) you ordered. Unless you select the "buy online, pay in store" option, we authorize the charge card payment at the time you complete the order on the Web site. For all pickup-in-store and TreadSmart orders, we debit your charge card account and accept your order at the time you complete the checkout process in the store. For ship-to-home orders, (i) debit and check cards will be charged in full at the time you complete your order online and (ii) credit cards will be charged in full at the time we ship your order from our fulfillment center. Ship-to-home orders are not accepted by Pep Boys until your order is shipped from our fulfillment center. For orders that ship on the same day the order is placed, you may temporarily see an authorization and a charge appear on your statement; the authorization will normally be released within 3-5 days depending on your individual bank's rules. In some cases, we may require additional verification or information before we can accept your order. In that case, a member of our Customer Service team will contact you.
At this time, we can only accept credit cards, check cards and debit cards as tender. Multiple tender types or promotional codes cannot be applied to orders placed online. Please see the rules of your specific promotional code for additional rules and regulations regarding its use.
For information regarding our shipping policies and fees, please see Shipping Information.
Risk of Loss
For pick-up in store and TreadSmart orders, the risk of loss and title for all items purchased on this Web site pass to you upon delivery of the items to you in the store. For ship-to-home orders, the risk of loss and title for all items purchased on this Web site pass to you upon delivery of the items to the address on the order form.
For information regarding our price match guarantee, please see our Price Match Policy.
Returns For information on returns, please see our Return Policy.
SMS Terms and Conditions
Pep Boys allows customers to receive service reminders via text messaging:
PEP BOYS Short Code is 878787
PEP BOYS is supported by all major cellular network carriers.
To use this SMS program, message and data rates may apply. Charges are dependent on your service plan which may include fees from your carrier to send and receive text messages.
If you opt-in to receive alerts from PEPBOYS, you will receive up to 3 messages per appointment.
You can opt-out of PEP BOYS SMS program at anytime by texting “STOP” to 878787. A confirmation message will be sent back to you. To request support at anytime, text “HELP” to 878787, send an e-mail to email@example.com or call 1-800-737-2697.
Additionally, Pep Boys allows customers to receive promotional content via text messaging at the number you have provided:
PEP BOYS promotional Short Code is 737269
Text STOP to cancel
Text HELP for info
Message and Data Rates May Apply
Recurring autodialed marketing messages delivered to the phone number provided at opt-in
Consent is not a condition of purchase
To request support at anytime, text “HELP” to 737269 or send an e-mail to firstname.lastname@example.org.
Disclaimer of Warranties, Limitation of Liability, and Errors
CERTAIN STATES MAY NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.